ph363 Privacy Policy

Information We Collect

When you register for an account on ph363, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. We also collect your billing and payment details — such as your GCash or Maya account reference — solely for the purpose of processing deposits and withdrawals. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform performs reliably on all devices. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable Philippine law.

How We Use Your Information

The personal data you provide is used primarily to create and manage your ph363 account, process financial transactions, and verify your eligibility to use the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Technical and behavioural data collected during your sessions is used to improve platform performance, personalise your experience, and identify patterns that may indicate problem gaming or fraudulent activity. We may use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify any individual player. ph363 does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Republic of the Philippines.

Sharing and Disclosure

ph363 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and our own data protection standards. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal order. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to any party without a lawful basis for doing so.

Data Retention

ph363 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial regulations and anti-money laundering obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Technical logs and session data are retained for a shorter period and are regularly purged once they are no longer needed for security or operational purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally obligated to keep. You may contact our support team at [email protected] to request information about the specific retention periods applicable to your data. We review our data retention practices regularly to ensure we are not holding information longer than necessary.

Cookies and Tracking Technologies

ph363 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across visits. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertising networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. Our use of cookies is limited to what is strictly necessary for platform operation and basic analytics to help us understand how players navigate the site. We do not use fingerprinting or any covert tracking method to identify you across other websites or services.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and object to certain types of processing. You may also request the erasure of your personal data where there is no longer a lawful basis for us to retain it, subject to our regulatory obligations. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our data protection team at [email protected] with your full name, registered email address, and a clear description of your request. We will acknowledge your request within three business days and aim to resolve it within thirty days. ph363 is committed to upholding your privacy rights and will never penalise you for exercising them.

Security Measures

ph363 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways that meet applicable security standards. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your account credentials confidential.

Changes to This Policy

ph363 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least seven days before the changes take effect. The date at the top of this page will always reflect when the policy was last revised. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We encourage you to review this policy periodically so you remain informed about how we protect your information.